Returns Policy

Returns Policy main image Returns Policy image

RETURNS AND REPLACEMENTS

 

We want you to be completely satisfied with your purchase. Each shed is made precisely to the specifications of your order. We recommend you inspect any goods that you receive from us to ensure you are completely satisfied with your order. Should you find you are not satisfied, please Contact our Customer Service team.

 

MISSING ITEMS.

 

Once you receive your package, immediately check off all the parts using the parts list provided in the box to make sure you have everything you need to assemble your Shed.

If there is any part missing, please call our Customer Service Team at 1300 739 097 immediately so we can notify the freight company to perform a depot search for your missing parts. If your missing parts are found during the depot search, they will ship your items to you as soon as possible.

If your missing parts cannot be found, we will gladly send new replacement parts out to you as soon as possible.

 

GOODS DAMAGED IN TRANSIT

 

If any goods arrive damaged, be sure to mark the delivery receipt as being damaged to avoid being liable for replacement costs. Please contact our Customer Service Team by calling 1300 739 097 immediately, and in any event not later than 30 days after delivery.

Our team will request that you email photos of the damage as well as providing proof of purchase in the form of your receipt, invoice or order confirmation email. The Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Once your items are received back to our warehouse, we will process your replacement or refund.

 

REFUNDS.

 

Refunds are generally processed once the item has been returned to our warehouse.

We recommend allowing up to four weeks to received your refund from the date you give your package to the return shipper. However, in many cases, you can receive a refund earlier.

This recommended period is to allow for the item to be received into our warehouse, which can take up to 10 business days, plus the time for us to process your refund (no more than 5 business days) and any time it may take your financial institution to receive and release the funds into your nominated account.

 

WHO PAYS RETURN SHIPPING?

 

We will pay the return shipping costs if you received an incorrect or defective item.

Otherwise, you are responsible for the associated return freight costs.

 

CONTACT US

 

If your shed is faulty, damaged in transit, or doesn't match the description, we will do everything we can to rectify it. Please immediately contact our Customer Service Team on 1300 739 097 so we can resolve any problems you may have with your order.

 

 

 

Our Return Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.